ERR code problems

[PitBoss_Guest]

I just recieved this smoker a week ago from Wal-Mart. My first fire was yesterday, worked perfectly, went up to 350° flawlessly and stayed ther for the initial burn off for half an hour. Today I was going to smoke a turkey and I can't get the smoker to reach 150° without throwing the "ERR" code and shutting itself down. Please help.

 

[Mike From R.I.]

What is blinking once you get the code? Could be 4 things: Fan, Auger, Ignitor, or Pellet.

 

[Brian G]

What is blinking once you get the code? Could be 4 things: Fan, Auger, Ignitor, or Pellet.

The ignitor icon is the only one blinking. I put the 2 meat probes in the smoker, all 3 thermometers were within 5° of each other. The ignitor is clean (brand new) the only difference was the first burn off run was 35° out and it was 17° the second run.

 

[Mike From R.I.]

Check the wires to the ignitor to make sure their tight? I'd give tech support a call 877 303 3134 option 2 if you find the wires tight.

 

[Brian G]

Check the wires to the ignitor to make sure their tight? I'd give tech support a call 877 303 3134 option 2 if you find the wires tight.

Called tech support, the guy was awesome, we went through a few things, he had me start it up and determined it's a faulty ignitor, they're sending a new one.

 

[HuntJ08]

Also, check the installation of the ignitor. I had PB send me a new one, and when changing it out, found out that manufacturing had not tightened the set screw, so ignitor was moving.
Went ahead and replaced, and no problems since. (over 2 years)