Help

[Bert]

Ok i tried calling customer service and no answer so here goes
I have a kc combo and temp on board says 180 but probe inside is 200. Do you guys have any idea what i should do?? Please any help will be greatly appreciated. I have flame, pellets, air flow and fan working.

 

[Cowboy1955]

Ok i tried calling customer service and no answer so here goes
I have a kc combo and temp on board says 180 but probe inside is 200. Do you guys have any idea what i should do?? Please any help will be greatly appreciated. I have flame, pellets, air flow and fan working.

Welcome from Texas to the group!
Many factors can cause the grill to run too hot on smoke setting including outside temperature. Usually it happens if lid is closed to soon after start up.
If your grill is new it will take a couple of times to settle in.
Hopefully this helps you

 

[Sparky]

Welcome to the club

 

[Rwiley]

Ok i tried calling customer service and no answer so here goes
I have a kc combo and temp on board says 180 but probe inside is 200. Do you guys have any idea what i should do?? Please any help will be greatly appreciated. I have flame, pellets, air flow and fan working.

A 20 temp swing either way is normal

 

[Mike From R.I.]

Welcome

 

[Freedbyjc]

Ok i tried calling customer service and no answer so here goes
I have a kc combo and temp on board says 180 but probe inside is 200. Do you guys have any idea what i should do?? Please any help will be greatly appreciated. I have flame, pellets, air flow and fan working.

Have you checked your new smoker for the PitBoss air gap issue and done the air gap mod to fix it yet?

Air Gap Modification - Models Affected: Austin XL 1000 and Rancher XL 1000, 1000SC, 1000t2, 1000t3, 1000t4, 1000d3, ProSeries 1100, KC Combo, Charleston, PB 500, 1250 and 550 Sportsman, ProSeries 600, ProSeries 1150, 1600 Pro and Elite, and Navigator 550 & 1150 and Laredo 1000.

Unfortunately there is a well known, but easily corrected, design anomaly in some units ... a gap between the bottom of the drip tray and the top of the left side grease tray lip that allows firepot heat to blow directly on the digital temperature probe... see the photo below… it’s causes slower startups, flameouts and other temperature related issues.

Since the firepot heat is blowing directly on the digital temperature probe, (see the other photo below)It’ll cause the smoker to flameout for no apparent reason. It’ll cause a flameout because the digital temperature probes temperature readings are falsely reading too high; it causes the digital temperature probe to register higher than your set temperatures. And that’ll cause a flameout every time … shutting down the auger and starving your fire of pellets

The air gap mod is a big deal on the Austin XL, the pro series 1100, PS2 1150, 1600, Laredo and basically ANY 1000 inch barrels AND the KC Combo. It takes them forever to settle down especially in the Smoke setting, and that's why, when people have them set to Smoke they're wondering why it's up around 250 or 300 degrees ... and it's all because the firepot heat is all blowing on that digital probe. Do the mod and it registers the temperatures correctly and it settles them right down.


Additionally, a QUICK and simple foil fix will work ...(see the photo below) Fold sufficient aluminum foil to cover the gap from side to side and put in place. Try 4-5 layers … Done right, the foil will fold over and sit on top of the drip tray and as it hangs in the gap, this quick fix blocks the firepot heat from blowing directly on the temperature probe.

A detailed Instructional Video is below ... AND the Video is also in Announcements section of this page ... and if you’re interested, the prefabricated mod plate available at https://smokeslikeaboss.com/



This video explains better ..

 

[MeatLoafT]

Have you checked your new smoker for the PitBoss air gap issue and done the air gap mod to fix it yet?

Air Gap Modification - Models Affected: Austin XL 1000 and Rancher XL 1000, 1000SC, 1000t2, 1000t3, 1000t4, 1000d3, ProSeries 1100, KC Combo, Charleston, PB 500, 1250 and 550 Sportsman, ProSeries 600, ProSeries 1150, 1600 Pro and Elite, and Navigator 550 & 1150 and Laredo 1000.

Unfortunately there is a well known, but easily corrected, design anomaly in some units ... a gap between the bottom of the drip tray and the top of the left side grease tray lip that allows firepot heat to blow directly on the digital temperature probe... see the photo below… it’s causes slower startups, flameouts and other temperature related issues.

Since the firepot heat is blowing directly on the digital temperature probe, (see the other photo below)It’ll cause the smoker to flameout for no apparent reason. It’ll cause a flameout because the digital temperature probes temperature readings are falsely reading too high; it causes the digital temperature probe to register higher than your set temperatures. And that’ll cause a flameout every time … shutting down the auger and starving your fire of pellets

The air gap mod is a big deal on the Austin XL, the pro series 1100, PS2 1150, 1600, Laredo and basically ANY 1000 inch barrels AND the KC Combo. It takes them forever to settle down especially in the Smoke setting, and that's why, when people have them set to Smoke they're wondering why it's up around 250 or 300 degrees ... and it's all because the firepot heat is all blowing on that digital probe. Do the mod and it registers the temperatures correctly and it settles them right down.


Additionally, a QUICK and simple foil fix will work ...(see the photo below) Fold sufficient aluminum foil to cover the gap from side to side and put in place. Try 4-5 layers … Done right, the foil will fold over and sit on top of the drip tray and as it hangs in the gap, this quick fix blocks the firepot heat from blowing directly on the temperature probe.

A detailed Instructional Video is below ... AND the Video is also in Announcements section of this page ... and if you’re interested, the prefabricated mod plate available at https://smokeslikeaboss.com/



This video explains better ..

I actually just bought this one. I haven't smoked with it yet but seems to fit the curve nicely. I used the included bolts and attached it, the magnets will probably do fine as well.
Heavy-Duty Steel Heat Diffuser Plate - Heat Deflector Mod for Pit Boss: Magnetic Thermal Deflector for Enhanced Precision Temperatures and Reduced Pellet Dust. https://a.co/d/0hXGG01 (Edit: It's an Amazon link, didn't know it would shorten the URL.)