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Make sure the pellet cup does not have a build up of ash that will block the igniter from firing up the pellets as they fall in. I use a wet/ dry vac after cooking (and cooled down). If you don't you can get a pile of pellets that if they ignite cause a huge fire in the unit. PB says the cub should be cleaned after each use.My pb will smoke on start up but quits luke it not feeding the pellets was told to do a burn out but that doesn't seem to help any other idaes