Ready to Throw Out Pro 1600 Elite!

[NO LEFTOVERS]

I really liked this unit and used it atleast once a week for close to a year. The PB customer service team has been helpful and courteous. I had trouble with the unit so I called in and we trouble shot my smoker and found that the fan unit needed to be replaced. A fan unit was ordered and here SIX MONTHS later I continue to be told we have them on order and will send one to you as soon as we receive them. What good is a 5 year warranty if they can not provide parts for one of their newer models. FUSTRATED PB FAN.

 

[WT2121]

I would call them daily and possibly do a better business bureau complaint. I had a problem with a microwave panel from Best Buy. Runaround on delivery delays. Filed a claim and had it in a week. A VP from Best Buy called me twice to make it right.

 

[NO LEFTOVERS]

I would call them daily and possibly do a better business bureau complaint. I had a problem with a microwave panel from Best Buy. Runaround on delivery delays. Filed a claim and had it in a week. A VP from Best Buy called me twice to make it right.

Thanks for your response I appreciate hearing your opinion. I planned to call BBB on Monday to file a complaint. I'm not one to normally complain but this situation is ridiculous and frustrating.

Thank You.

 

[Chuck P]

I've been waiting on a fan for a few months now. I'm fortunate that my issue was melted/shorted wires and could repair them while waiting.

Seems like a fan should be an easy item to stock for spares.

 

[Smokeyholler]

If you remove the fan there should be a tag in the center with maker, model and the like. Apply a little Google Foo and you can cross it to a fan from digikey.com , most likely for cheap. I have to do that all the time in my work.

 

[NO LEFTOVERS]

If you remove the fan there should be a tag in the center with maker, model and the like. Apply a little Google Foo and you can cross it to a fan from digikey.com , most likely for cheap. I have to do that all the time in my work.

Thank You for sharing this information with me and moving forward I will keep that in mind. The funny thing is I filed a complaint with the Arizona BBB and a miracle happened. I received a call from Pit Boss and they located the fan I need and it was shipped out to me on Friday. I called and worked for close to six months to resolve this issue. I brought The BBB in to the equation and two business days later the problem was resolved and the part was on its way - GO FIGURE! I thank you all for responding to my post.

 

[NO LEFTOVERS]

I've been waiting on a fan for a few months now. I'm fortunate that my issue was melted/shorted wires and could repair them while waiting.

Seems like a fan should be an easy item to stock for spares.View attachment 5033View attachment 5034

I agree with you and I was told on Thursday by someone in the corporate office that PB should receive a full order of the fans in mid February. Thanks and have a great day.

 

[Chuck P]

There's no readily identifying information on the fan. Just guessing it's a PWM 12VDC with speed feedback. Not a typical one.

 

[Smokeyholler]

The info is normally in the center of the other side of the fan. I would agree PWM feeding it although speed feedback is much more rare in these than thermal overload feedback.

Just as example

ETA
I'm glad you got what you needed from PB.

 

[dagodago1]

If you remove the fan there should be a tag in the center with maker, model and the like. Apply a little Google Foo and you can cross it to a fan from digikey.com , most likely for cheap. I have to do that all the time in my work.

I agree with you and I was told on Thursday by someone in the corporate office that PB should receive a full order of the fans in mid February. Thanks and have a great day.

 

[Chuck P]

New fan arrived 4 months after warranty order.