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That’s a puzzler. I have the same model. Underneath the water tray is a cover. Take that off (4 screws) and you’ll see the burn pot. That should be clear and unobstructed when looking down through the hole. That hole is where the smoke comes up through to the smoking/cooking chamber.Have Pit Boss Pro Series 4 V2 PBV4PS2 vertical smoker. Has never given food any smokey flavor and when it smokes the smoke is in the pellet box and not in the smoker meat box. A friend gave it to me after four uses and after a half dozen tries I'm ready to dump it on someone else. Someone said adjust the "P" setting but this smoker doesn't have one. Am I doing something wrong or is this a bad smoker?
They should not burn in the auger area. That would help explain smoke coming up that way.So the next issue(?) I've discovered is the pellets are catching fire in the auger. I'm wondering if that would make temp spike? I also think that is why smoke goes into pellet box instead of smoker box. Or are the pellets supposed to burn in the auger?