Titan over set temp issues

[jdwall]

Got the new Titan the middle of June and have had over heating issues. Customer care has sent me a new grill temp probe twice thinking that was the problem. I talked to them yesterday and now they think the grill has a control board issue and have passed the problem to the care team above them since they are the section that takes care of that part. They are going to try an over-the-air update to see is that will fix the issue I am having. If that doesn’t work they will send me a new control board. My question is how will I know when the over-the-air update has been done? Since the Titan is so new there are not many post to see about it

 

[Mike From R.I.]

Good question to ask the care team.

 

[Cowboy1955]

Welcome from Texas to the group !
Hopefully someone can chime in to help you

 

[Sparky]

Welcome to the club

 

[Freedbyjc]

Got the new Titan the middle of June and have had over heating issues. Customer care has sent me a new grill temp probe twice thinking that was the problem. I talked to them yesterday and now they think the grill has a control board issue and have passed the problem to the care team above them since they are the section that takes care of that part. They are going to try an over-the-air update to see is that will fix the issue I am having. If that doesn’t work they will send me a new control board. My question is how will I know when the over-the-air update has been done? Since the Titan is so new there are not many post to see about it

There’s gaps that these mods will fill that’ll fix those Titan temperature issues. https://smokeslikeaboss.com/