Posted my first msg on here back in February. I had just purchased a used KC Combo. Griddle Plate & heat tents were missing. Ordered missing items & griddle plate was delivered in a week. Heat tents still on back order. One person tells me they can see order arriving in NC. Still not delivered. Next person tells me there is no way anyone can see or tell when they are arriving. Last person I talked to did help me out. He sent me out the heat plates that fit on a Memphis grill. Plates are about 1/8” too short. But I think I can add a copper wire loop on the end of each one & make them work. Griddle side works great. Been cooking on it. Wife has been sick for six weeks & been in the hospital for the last 10 days. Finally got out & checked out the smoker side. Hooked up the grill to WiFi & updated the firmware with no issues. So couple months later & the KC Combo is in full operation…steaks thawing out & going on the grill tomorrow.