Austin xl flame out on low temps

[mmeredith]

Start smoker, ignites, blower comes on, it smokes, then set to 225 for long smoke on P4 setting. Comes up to temp, put on meat and come back in an hour or so and no temp. Fire is out and pile of unburnt pellets in smoker. Works well on higher temps. Smoker has been cleaned

 

[Cowboy1955]

Start smoker, ignites, blower comes on, it smokes, then set to 225 for long smoke on P4 setting. Comes up to temp, put on meat and come back in an hour or so and no temp. Fire is out and pile of unburnt pellets in smoker. Works well on higher temps. Smoker has been cleaned

Sounds like it’s either an igniter issue or controller issue. I’d call pitboss support
They’re open 24/7 I believe
Should be under warranty

 

[Tym2Fish]

Had the same issue sometimes with my Austin XL. After the initial 5 minutes of lighting the box the ignitor goes out and never comes back on. If the box gets warm then cools down the fire can go out before the temp control tells it to feed more pellets. Then it just feeds and feeds. One time mine kept feeding and the fire actually kicked back in. I sent PitBoss the video. The fire almost burned down my porch. After that I always used a separate remote wifi thermometer connected to my phone with alarms at 40 degrees above and below my set temp to tell me if it's out or on fire. I've got a new Pro Series I use now for smoking but I still use my Austin for steaks, burgers, etc. because the wife says the short cooks taste better / have more smoke on the Austin.

 

[OnYourPerson]

The issues you guys are describing sounds like the issue I had when I first bought it. Does it constantly feed pellets?

Mine turned out that the fan and the auger plugs were switched on the controller from the manufacturer and I swapped them and it works like a dream. Before I used to get dark smoke and huge fires as well.

 

[Tym2Fish]

Wow, that's crazy. Mine would continue to feed because it wasn't at temp. It would smolder for a bit and then the fire would catch and all the pellets would fire up. Just the simplicity of the system. Glad you got yours working.