No I didn't prime it. It said make sure it had 3 things working before priming. Ignition, auger and fan. I'm 2 of three...
You have to prime it every time to get enough pellets in the firebox which in turn heats up the temperature sensor which lets the controller know when to add more pellets
So I primed it to see if it would work? Nothing. Then I put some put some in the bowl. It burns no issue. Auger doesn't feed. Light for auger comes on but it doesn't move. Took off panel at the bottom. I see the large fan spinning. There is also a smaller white fan not spinning. I waited for auger light to come on moved the smaller white fan. And bam auger feeds. You would think problem solved no. Next time light come on same thing doesn't feed. Touch the small fan and again it works. Something is to tight(guessing. But idk what... Or how to fix.
As far as I can tell. And th fan works just needs a push to get going. When the fan works the auger works. I think something is to tight
Image above shows the small white fan on right now spinning. When manually moved and auger light is on auger works otherwise the auger light goes on but auger doesn't move
Unfortunately it sounds like you got a bad auger motor
Yeah strangely it works when given a little push to get going. Obviously not usable but... Guess I see if they honor the warranty....
Try tapping on it instead of pushing the fan. It's brushes might not be seated good and not making enough contact to start without help.
![IMG_9835[1].JPG](/data/xfmg/thumbnail/3/3351-32381a754c19a06741f667017b162db6.jpg?1724342236)
