New purchase of 1100psc2 auger not feeding

[Mherbik]

I have a 1150 and my auger motor is just resting on a flat piece of metal I think they need to move slightly. My motor is connected to auger with a bolt and nut on the other side. I thought it was strange for it to not be mounted but I guess that’s how it is.

Mine rests on nothing. It hangs on via a single screw. And slinds back and forth. If I keep having problems going to try and and shim it with a couple washers or something

 

[Mike From R.I.]

Have you tried calling customer support? 877 303 3134 option 2.

 

[Cowboy1955]

I have a 1150 and my auger motor is just resting on a flat piece of metal I think they need to move slightly. My motor is connected to auger with a bolt and nut on the other side. I thought it was strange for it to not be mounted but I guess that’s how it is.

I’d call pitboss support and ask them about it just to make sure
Better safe than sorry is what I say.

 

[AMSOIL Dealer]

Disconnect the drive motor from the auger and hit the prime. If the motor runs, it's probably that the auger is out of alignment and too hard to turn for that little motor. Add the additional load of moving the pellets and game over.
Try turning the auger by hand (no pellets). It could be slightly bent. All things you can do while waiting for customer service to take care of you.

 

[pawpawjts]

Just put it together. Followed instructions for start up remove all the cooking components and plug in turn on. Fan kicks on and believe it was getting warm but noticed auger not turning at all. Called customer service which was a joke the claim to be open mon-sun 4am to 8 pm PST and they are of course closed they direct me to a website. Hoping to find a solution... Thanks in advance for any assistance.

I agree with the other suggestion that auger does turn really slow, I usually prime mine again every time I vacuum the burn pot because I always vacuum out some of the pellets. Good luck sir

 

[Gary Steward]

Sometimes the pellets bridge up together and do not allow the auger‘s to feed take a paint stirring stick and work it up and down in the front where the augers are

 

[Gary Steward]

Hold manual feed and see if any comes out

 

[cameraguy55]

Just put it together. Followed instructions for start up remove all the cooking components and plug in turn on. Fan kicks on and believe it was getting warm but noticed auger not turning at all. Called customer service which was a joke the claim to be open mon-sun 4am to 8 pm PST and they are of course closed they direct me to a website. Hoping to find a solution... Thanks in advance for any assistance.

next time you want to get hold of customer service go to the PitBoss Facebook page and message them

 

[Mherbik]

The auger works... When it wants to. I believe there is a dead spot on the electric motor. There are times where it won't feed using the feed button or when it should be feeding to keep temperature up. Sometimes works sometimes doesn't cooked some chops yesterday I had to go under and manually moved the fan on auger motor about a dozen times.

 

[jstueve]

This happened to me with a PBP 1000 Laredo - After a day-long cook the next day I couldn't get it to prime. The auger motor sat and ticked. It is supposed to be loose (fore and aft) the auger is held by a nylon bot to a metal collar, the auger motor is connected to the auger itself by a screw/bolt assembly. The auger moves forward and aft in normal operations as it feeds pellets.

Somehow after the 12+ hour cook, the pellets and dust in the auger itself kind of bound together, and in the process ground down some of the gears in the gearbox (see photo below).

I called support and they send a new motor. I also got a replacement motor from Amazon (faster delivery) so I have a backup.

I've decided that I'm going to clear the hopper of pellets and pull the auger to ensure the tube is clear and not have a repeat.

In the process of tearing the grill apart I learned a lot about how it functions, the gear box is a complex fine reduction gear, and that fan spinning is transmitted to the auger shaft itself, you can manually turn the fan blade and the auger will move (VERY SLOWLY). I started watching the auger inside the firebox, and noticed it would initially spin, then stop (when the flattened gears aligned) and wouldn't budge until I removed the auger and pushed it back in (in the process moved the gear to not smashed teeth).

Contact support, I did it via the web chat and they ordered the new part for delivery at no cost.

 

[Mherbik]

next time you want to get hold of customer service go to the PitBoss Facebook page and message them

FYI they direct me to call customer service.