Smoke IT app won't connect via Wi-Fi and only connects to Bluetooth within 5 feet.

[Sugarwolf]

I have a Pit Boss Pro Series II 850.
I cannot get the Smoke IT app to connect to my wireless and Bluetooth only works if I am within 5 feet of the grill.

I have very strong Wi-Fi setup throughout my house using 4 Deco mesh Wi-Fi units that are all connected directly to my network/internet using Gigabit backhaul connections.

The app just will not connect and the app says "There was an error" with no real details of what error. I cannot get any help from Support.

Is there anything I can do to resolve this problem?

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I was able to get around this by creating a login using Sign in with Apple ID. It now connects by both Bluetooth and Wi-if.