I'll throw in my .02 for what it's worth. I had nothing but bad luck with my 1150 that I bought in December. The igniter was dead out of the box. Pit Boss immediately sent a replacement, and I was good to go. Then I started having the issues with not holding temps below 250. Pit Boss had me return the controller for reprogramming. When I got it back, it seemed to work fine. After 5 cooks with the new controller, it still seemed to be having issues holding temps below 300 degrees. One cook was at 280 degrees, and at times it struggled to get to 240. I contacted Pit Boss again, and they said that I must have a bad temperature probe, which they sent out. No luck, same problems. They now decided that I must have a bad controller, so they sent me a new one. I tried the burn offs again. It took 1.5 hours to get to 350 the first time, then eventually got to where it took 45 minutes to get to 350. Not great, but it was holding all temps, so I dealt with it. Did some tri tip and pork butt, seemed good. Then I tried some chicken wings. 250 for 30 minutes, held that temp fine. Then tried to turn it up to 425. Got to 300, and would never get above that. Called Pit Boss again. They tell me that I must have a bad temperature probe. I explain that I already replaced that, but they want me to try again. Fine - they send me a new temp probe, and a 20 lb bag of pellets that I asked for instead of the rub they wanted to send. I install the new probe, fire it up again. Set it straight to 350 like they said. It takes 1 hour and 36 minutes to get to 350. Leave it at 350 for 40 minutes, then down to 200 for 40 minutes. Try the second burn. 1 hour 5 minutes to get to 350. Decided to try to get to 400. After 20 minutes, the temp had dropped to 310 degrees, and was still dropping. Back to the phone! This time, they send a new controller and temp probe together. Insist that it will fix the problem - so now I'm on my third controller and temp probe. NOPE! Similar issues - takes forever to get to 350, then can't go from 250 to 450. I call again, tell them that I must have a lemon, and that I'm done. I want my money back. They can't do that, but they'll be happy to send me a brand new 1150! Not happy about this, but OK, I'll play. New grill arrives a few days later. The replacement grill that they sent me still took 40-45 minutes to get to 350, and 25 minutes to go from 250 to 425. The supervisor that I spoke to admitted that they were having issues with the PID controllers, and offered to send me a Navigator 1150 instead since it doesn't have a PID. While I appreciated the offer, I insisted that I wanted my money back. They told me that if Lowe's would take it back, they'd give me a return authorization. Lowe's said that they would, so I dropped it off and got my money back. I have a Camp Chef Woodwind WiFi 36 and I couldn't be happier. Pit Boss customer service tried to make it work, so I don't have anything against them. This PID is clearly not ready for primetime. I know that it works for many, hopefully you're one of the lucky ones!