Control Tuning 225/230 won't work

[rhailey931]

I just picked up a PB850PS2 and downloaded the Pitt Boss app on my android.

Connected to the grill, named it, successfully updated the grill, and can connect to it with no problem. The problem comes when I try to control the grill. I get a Pop up that says set the grill to 225 or 230 to fine tune the controls. It says the popup will disappear automatically once the grill accepts the setting.

Except it doesn't. Ever.

And when I cancel to try later, as the app suggests, it kicks me out of control mode.

I have meater thermometers, so this isn't a show stopper, but it's annoying.

Anybody have any ideas?

Thanks!

 

[Cowboy1955]

Welcome from Texas to the group!
I don’t have that on my 820 but I have seen other folks in here that have it and will be able to help you.

 

[Freedbyjc]

I just picked up a PB850PS2 and downloaded the Pitt Boss app on my android.

Connected to the grill, named it, successfully updated the grill, and can connect to it with no problem. The problem comes when I try to control the grill. I get a Pop up that says set the grill to 225 or 230 to fine tune the controls. It says the popup will disappear automatically once the grill accepts the setting.

Except it doesn't. Ever.

And when I cancel to try later, as the app suggests, it kicks me out of control mode.

I have meater thermometers, so this isn't a show stopper, but it's annoying.

Anybody have any ideas?

Thanks!

Delete your smoker from the app; delete the app; reload both using the latest update. Stand next to the smoker throughout the whole reload/update.

So, the PITBOSS Grills app is reportedly STILL wonky for some folks even since the latest updates. Many have issues due to their personal Wi-Fi setup.

Although they are well aware and are working on it you can always Call Danson’s customer service at 877.303.3134 or 480.923.9630 for information or suggestions for the new app, and you can also contact and leave a review for the app developer directly … their support contact information is on the developer page in the app store.

 

[Cowboy1955]

Thanks @Freedbyjc for the help

 

[rhailey931]

Delete your smoker from the app; delete the app; reload both using the latest update. Stand next to the smoker throughout the whole reload/update.

So, the PITBOSS Grills app is reportedly STILL wonky for some folks even since the latest updates. Many have issues due to their personal Wi-Fi setup.

Although they are well aware and are working on it you can always Call Danson’s customer service at 877.303.3134 or 480.923.9630 for information or suggestions for the new app, and you can also contact and leave a review for the app developer directly … their support contact information is on the developer page in the app store.

Thank you. I'll try it out.

 

[Sparky]

Welcome to the club from Texas

 

[Wdale1996]

Thank you. I'll try it out.

Let me know if you figure this out. I am having the exact same issue. If I figure it out on my own I will let you know

 

[Borrellimd]

Same with my 1150ps2. The smoke it app worked but I loaded the pit boss app and it connects but I can't control it. Keeps asking to fine tune like the op states. I've Uninstalled and reinstalled but no luck.

 

[rhailey931]

Welcome to the club from Texas

Thanks from Tennessee! Welcome to the SEC!

 

[rhailey931]

Still no joy.

I deleted the grill from the app, then deleted the app.
Downloaded the App from Google Play, installed while standing next to the grill. Ran the app, which connected to the grill via Bluetooth. Added the grill, gave it a PIN and a new name. The app asked if I wanted to keep it connected to the WIFI, I said yes.

The grill failed to connect to WiFi, so I went into the settings for WiFi. It had the network name, but not the password, so that's a programming issue. I gave it the password and the grill connected to the wifi instantly. I pulled up the grill in the app, and it connected with no problems.

I selected control grill. I watched it load the current status for the grill, igniter on, fan on, auger off, current temp, and active WiFi connection.

Then the popup asking for 225 degree setting came up. I set the grill to 230, as recommended by the app.

No joy. It sat there same as before.

When I closed the popup, the current status of the grill on the app showed it was heating to 230, so the app connected to and communicated with the grill, but the popup didn't recognize it.

Again, that's a problem with the programming of the app. My guess is it will only accept 225 degrees, so my grill, which won't allow that setting, will never respond to the app.

Bottom line, the smoker is great so far, but the app is completely useless.

Thanks everyone for the help. I'll send a note to Tech suppport with all the details, and we'll see if they ever fix it.