How to get someone from Danson's/Pit Boss to respond?

[touras]

I may go that route if the welding blanket doesn't cut it.

 

[touras]

Had my first full run on the smoker since receiving the new board. Worked well and did some beef short ribs. Great to be back in business!

 

[Christopher Geest]

I have been trying to get through to ANYBODY since July! JULY!! I've called, left messages for a call back - NEVER received a call back. Got on the website and opened a case. It looked promising when somebody apologized and asked for my address and said that they would get it sent out. After several weeks of no parts showing up, I got back on the website to check the case and it was DELETED!! It's October 22nd!! I've gotten NOTHING! I am sooo damn mad since I bought this grill for my son for his birthday and when you spend that amount of money on a grill - the least they can do is provide decent customer service!!

Still waiting I've called 3 times and talked with someone each time. Still no parts. A month now without being able to even build my grill. Let alone use it. Not 1 email as promised. I'm pretty sure they give you the run around. 1 more week and I'm returning the giant paper weight .

 

[DaveXDm9]

Still waiting I've called 3 times and talked with someone each time. Still no parts. A month now without being able to even build my grill. Let alone use it. Not 1 email as promised. I'm pretty sure they give you the run around. 1 more week and I'm returning the giant paper weight .

trying calling them in the morning on Tuesday or Wednesday.

 

[cameraguy55]

trying calling them in the morning on Tuesday or Wednesday.

What I do instead of calling the customer service is I go the PitBoss Facebook page and message them,I usually get a reply within a day or less

 

[MKinHB]

don't worry, you have 5 years to keep trying.
good luck

 

[DaveXDm9]

They should be available now this there support center is back to 100%.

 

[Crloyd1]

I bought a blanket with my 1150 grill this morning at Lowes. They had the blankets on clearance for $52.00

 

[cameraguy55]

Grill is dead. I've tried to contact Danson's via email, phone, put in trouble ticket, all to no avail. What else can I do?

The best wayto contact PitBoss is to go to their facebook page and send them a message they respond alot faster that way

 

[The SMOKE iT App Guy]

Grill is dead. I've tried to contact Danson's via email, phone, put in trouble ticket, all to no avail. What else can I do?

Try calling 877-942-2246 Option 2 <))))><

 

[cameraguy55]

The best way is to go to the PitBoss facebook page and send them a message explaining to them your issues with your grill,the usually reply within a few hours unless they are swamped but the will reply,this is the only way I communicate with PitBosses Customer Service