yes I called, still waiting for a callback.
New Firmware for Pit Boss Pro 1150
- Thread starter MikeInFla
- Start date
Finally got through to pit boss, the very nice lady said that there is NO update for the 850 PRO SERIES, I asked her about the 1150 model that some people are sending their controllers in for re-programming and she said that it's a different controller and it has a different program that can be updated. Said the new increment settings are to help maintain the temperatures.
So she said all they can do is replace the controller but it would be exactly the same as original one.
So no luck with my 850 as far as better temperature increments.
She also asked me what my P setting was at.????
I told her it does not have a P setting and she said yes it does, now does anyone with a Pro Series PS2 have a P setting?
So she said all they can do is replace the controller but it would be exactly the same as original one.
So no luck with my 850 as far as better temperature increments.
She also asked me what my P setting was at.????
I told her it does not have a P setting and she said yes it does, now does anyone with a Pro Series PS2 have a P setting?
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DaveXDm9
Retired Moderator
Thanks... I am telling my church member not to send his controller when he receives the return label. Pit Boss must have missed understood him or who knows especailly with PB Customer service, but that would have been terrible for him. Send a controller back and they sent it back saying it is not available for an update.
Now Pit Boss has 3 different PID controllers. 1. Platinum grills 2. 850 3. 1150 pretty bad business I have to say and I will tell you this after reading and discussing all of this chaotic cluster of mess from Pit Boss I will never buy Pit Boss grill again....never there is no excuse for that many different controllers and different software. Even the other big name pellet grill companies do not do it.
Srminosky
Member
I mailed mine off already so I will be the Test monkey. The representative did ask for my serial number before recommending me send it in so IDK but at this point what else can we do?
That's what is confusing to me, if someone from Pit Boss told him that it can be updated then I was hoping to see what the outcome would be after he reinstalled it.
But they tell me the 1150 can be upgraded and the 850 cannot so what's the real truth?
I have fixed the uneven temperatures but mine varies too much when on the S setting for smoke. it will be at 165 or 245 or somewhere in between.
OP
OP
Seems stupid to me. Why would they make separate controllers for the 850 and 1150??
DaveXDm9
Retired Moderator
Here is the story he told them that he was made aware that there was a new update to fix temps and add new increments to his controller and the Support rep said that is true and ask for his address to send a return label. The rep never asked him what grill he had so it just shows the lack of training in PB support staff. So he called them back, but he has to wait for a call back so he is not sending it back.
Another thing is the lack of communication from PB is really sad they should post something on there website that they are recalling all controllers for the 1150 and only for the 1150. The reason why I said it was for all controllers is my stupidity on believing anything on Twitter as a certain person who is in the pellet grill scene said it was for all Pro Series PID controllers. That is the last time I pass on any info from Twitter, Facebook, Instagram, and even YouTube. fool me once, shame on you, fool me twice, shame on me
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DaveXDm9
Retired Moderator
Pit Boss is so clueless and I have no idea why they would do it. Yoder, Rec-Tec, Smoke Daddy, Traeger use the same PID on their pellet grills and does not matter what size the grill. It makes me more convinced everyday that I made the right choice buying my Yoder seriously I have not had a single issue.
Wild Bill
Member
I sent two emails to them in November. Never heard a word back. Went back to work in January. I could not stand it any longer. I made the call, the lady that answered the phone said yeah, we got your emails, we will be sending you out two new probes. And we will keep you updated on any fixes for the controller. Well, got the probes. Have not heard anything about sending the controller in until I checked here. Customer service is sub- par in my opinion.
This doesn't work! Just tell them that you did it, and what you want your controller reprogrammed. I'd love to know who this worked for! I sent my controller off yesterday fro reprogramming.
DaveXDm9
Retired Moderator
he got a all back from Pit Boss and they do not have a firmware update on the 850 controller.
New to the pit boss scene! Just got my pro 850 grill put together yesterday and did one burn in. I noticed the app (iOS) said there was a firmware update and it was applying it... I was going to redo the burn in and follow the step process outlined - it’s a new grill and I wanted to play with it some more anyhow... but I was going to see if it allowed the new temps.
DaveXDm9
Retired Moderator
great news thanks for sharing
so doesn’t look like there’s a change to my temps. 200-225-250-300...
The IT is flashing on the controller, not sure if that means connected or if there’s an issue... time to read manual haha.
But it came up in temp fairly quick... about 10 mins from power on to 230 (taking it to 350 to hold for 40 mins and go through steps)
edit1:quick question... can I use probes from another set of the plug is the same?
Edit2: did some forum searching and someone mentioned using a 2.4ghz connection, so I swapped over to my 2.4 ghz connection and it’s connected over wifi and Bluetooth now.
Just in case someone was having similar issues not being able to connect through wifi but could through Bluetooth.
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