Texas Sooner
New member
I'm a brand new Pit Boss owner - I just picked up a Pro 1600 PSE from Lowe's and spent yesterday assembling it. Got ready to start it up and do the burn-off, and it wouldn't start. Temp was right around 50° and you can see on the attached video what happened when I tried to fire it up. Anyway, I called PB customer service and the rep told me the same thing they told Ken S.
The good news is that they're sending me a replacement igniter that is specific to the 1600 PS series, which has rapid igniters. Here is the part description that was on the Order Summary that they emailed to me "Igniter - 12V DC 60W-PB1600PS2". They've also sent me detailed Igniter Replacement Instructions specific to the PB1600PSE and I've attached a copy of them.
Now for the bad news... they said that they have these unique igniters in stock, but due to the Christmas Holidays, it might be a week or so until I receive it. That's very disappointing news for someone with a brand new smoker who had big plans to use it to cook up holiday meals this coming week. I have heard that you can heat up the rapid igniter with a torch or a heat gun and that will allow the smoker to start up. Hopefully, that workaround will do until I get the replacement igniter.
The thing that I find hard to understand is why Pit Boss would still be selling smokers with this known defect. As a retailer, you only get one chance to make a first impression, and buying their top-of-the-line smoker and having it not work on your first try doesn't make a very good impression. When you call their customer service department, they immediately tell you that this is a known issue, and they're getting lots of calls about it, but there's a fix. Again... it just doesn't make sense to me. Oh well, at least they quickly responded, and from what I can tell, they seem very focused on taking care of their customers.
I'm looking forward to spending time on these forums and learning how to best use this smoker. This is my first pellet grill - I've been using a Pit Barrel for around 4 years now, and I'm looking forward to transitioning over to cooking with pellets.
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The good news is that they're sending me a replacement igniter that is specific to the 1600 PS series, which has rapid igniters. Here is the part description that was on the Order Summary that they emailed to me "Igniter - 12V DC 60W-PB1600PS2". They've also sent me detailed Igniter Replacement Instructions specific to the PB1600PSE and I've attached a copy of them.
Now for the bad news... they said that they have these unique igniters in stock, but due to the Christmas Holidays, it might be a week or so until I receive it. That's very disappointing news for someone with a brand new smoker who had big plans to use it to cook up holiday meals this coming week. I have heard that you can heat up the rapid igniter with a torch or a heat gun and that will allow the smoker to start up. Hopefully, that workaround will do until I get the replacement igniter.
The thing that I find hard to understand is why Pit Boss would still be selling smokers with this known defect. As a retailer, you only get one chance to make a first impression, and buying their top-of-the-line smoker and having it not work on your first try doesn't make a very good impression. When you call their customer service department, they immediately tell you that this is a known issue, and they're getting lots of calls about it, but there's a fix. Again... it just doesn't make sense to me. Oh well, at least they quickly responded, and from what I can tell, they seem very focused on taking care of their customers.
I'm looking forward to spending time on these forums and learning how to best use this smoker. This is my first pellet grill - I've been using a Pit Barrel for around 4 years now, and I'm looking forward to transitioning over to cooking with pellets.
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