Thank you. I do not have separate SSIDs, but I do see the lights on the modem are on for both 2.4 and 5.0. I've tried connecting the Pit Boss to my main modem with no luck either. A Reddit post suggest the Android phones are having trouble with the App not updating. I'll tried my IPad and it connected no problem.
Yes I'm finally connected after several days of trying. My Android phone did not work, but my Apple IPad connected with no issues.
Excellent! The wifi is a cool feature. Something to try. With your grill connected to wifi, open the app on your android device and see if it shows grill connected and if you can control your grill. I thought I read somewhere that after grill was connected initially with Apple device, the android device would work.
Yes, that worked. My android phone now connects. Thanks for you help.
Welcome to the club
Just wanted to note, that this was the only solution that worked for me after I had to rename my wifi network. Which leads me to this is definitely an app coding issue that could be addressed. When I attempted to use some of my other email addresses the app stated they already had an account. Thats when I realized I had the same issue before. Seems the issue is their code to delete your account is not working properly. So when you are attempting to change anything its having a data issue. Pretty easy coding fix that I dont understand why they are not addressing it.On Friday (2/23/24), I bought a new Pit Boss Pro Series 850. I went through the initial set-up steps and everything worked fine, except the wifi. I tried many different ways to fix the problem, but nothing worked. I called PB and they said it was the controller. They are sending me a new one. I am not one to let problems stay a problem. As I was driving my daughter around the next day, and the solution hit me.
I FIXED THE WIFI ISSUE. Here is the solution...
After I did the above, my smoker was connected and I was able to control it from my app*
- Whatever Pit Boss account you have on your app, delete it.
- Delete the Pit Boss app, then reinstall the app
- Create a brand new account and password (this is key)
- Follow the steps to set-up your new grill (change the name of the grill. DO NOT use the same name from your old account)
- Be sure you have a wifi network dedicated for 2.5 mghz
- Enter your wifi network name and password
- Follow the app screen prompts
I hope this helps anyone who had the same problem that I had.
*I used it to make my a gorgeous chuck roast, and it worked great! Both Bluetooth and the wifi remained connected throughout. I was able to monitor everything from my phone, via my sofa.
Note: If you want the recipe, just LMK
Thanks for your troubleshooting tips! I have the Navigator 850GW and cannot connect. CS hasn't been any help. When I delete the app AND data on iPhone, then reinstall the app, the data, ie grill name/acct info is restored from the App Store. I cannot figure out how in the He11 to clear the settings back to the default/virgin settings!On Friday (2/23/24), I bought a new Pit Boss Pro Series 850. I went through the initial set-up steps and everything worked fine, except the wifi. I tried many different ways to fix the problem, but nothing worked. I called PB and they said it was the controller. They are sending me a new one. I am not one to let problems stay a problem. As I was driving my daughter around the next day, and the solution hit me.
I FIXED THE WIFI ISSUE. Here is the solution...
After I did the above, my smoker was connected and I was able to control it from my app*
- Whatever Pit Boss account you have on your app, delete it.
- Delete the Pit Boss app, then reinstall the app
- Create a brand new account and password (this is key)
- Follow the steps to set-up your new grill (change the name of the grill. DO NOT use the same name from your old account)
- Be sure you have a wifi network dedicated for 2.5 mghz
- Enter your wifi network name and password
- Follow the app screen prompts
I hope this helps anyone who had the same problem that I had.
*I used it to make my a gorgeous chuck roast, and it worked great! Both Bluetooth and the wifi remained connected throughout. I was able to monitor everything from my phone, via my sofa
Note: If you want the recipe, just LMK
Happy you got it working. Looking forward to some pictures of your cooks.
Yeah, the delete your account thing is definitely broken. Eventually you start running out of email address to try, because your previous email address never gets deleted.
Something to try. Make sure grill is unplugged. Open app and click on grills. Click on the little pencil in the top right corner. Then click on the little trash can in the right hand corner and delete your grill from the app. Exit the app. Now go plug in your grill. Don't need to turn it on, just plug it in. Turn on Bluetooth on your phone and open the app. Click on grills and click on the little plus sign in the left hand corner and add your grill. When the app finds your grill, the app will name your grill (it's the last 4 characters of the grills mac address). Leave it that way for now. Now that you're connected Bluetooth, see if you can connect to WiFi.
Thanks, I'll try this when I get home. Traveling for a few days so it will be next week before I can keep troubleshooting.
