Pit Boss 1600 Pro Series won't connect to 64GHz wifi. Had to return it!!

cjstewart · Monday at 3:28 PM

Pit Boss 1600 Pro Series won't connect to 64GHz wifi. I was told I have to call my Internet provider and switch to 24GHx which is slower. Why does this require a slower connection? Im returning the smoker because of this. Anyone else have yhis problem?

Cowboy1955 · Monday at 6:17 PM

Welcome from Texas to the group.
I don’t have the app but a few on here does that can help you

Jimsmokes · Monday at 6:38 PM

Welcome from SC.
I'm not a app user either but somebody should be along shortly.

brewersfan73 · Monday at 10:15 PM

It's a different frequency, and you shouldn't need to contact your ISP. There should be a way to set your router to just use the 2.4 GHz frequency for set up, and then once you are finished, switch your router back. 2.4 GHz, although older tech, actually has a longer range, and you don't need anything fast for your grill. Many IoT devices use the old 2.4 because the components are cheaper and it is mature tech.

It's not a reason to return the grill. Many connected devices are the same.

cjstewart · Monday at 11:16 PM

brewersfan73 said:
It's a different frequency, and you shouldn't need to contact your ISP. There should be a way to set your router to just use the 2.4 GHz frequency for set up, and then once you are finished, switch your router back. 2.4 GHz, although older tech, actually has a longer range, and you don't need anything fast for your grill. Many IoT devices use the old 2.4 because the components are cheaper and it is mature tech.

It's not a reason to return the grill. Many connected devices are the same.

I finally got an answer from Spectrum. I have to use their app and set it to 2.4 but it's only temporary. It only lasts 1/2 hour. I was able to connect but it was not much good. I purposely bought the unit for the wifi cell phone features.

Mike From R.I. · 2024-09-24T08:17:33-0400

Welcome from Rhode Island.

bobissmokin · 2024-09-24T08:37:16-0400

Welcome! Sorry for your issues.

MrJRoz · 2024-09-24T12:47:46-0400

cjstewart said:
Pit Boss 1600 Pro Series won't connect to 64GHz wifi. I was told I have to call my Internet provider and switch to 24GHx which is slower. Why does this require a slower connection? Im returning the smoker because of this. Anyone else have yhis problem?

I believe you meant 6GHz from a Mesh 6E router (eero). The app uses 2.4Ghz Wi-Fi and BT.

brewersfan73 · 2024-09-24T17:44:33-0400

cjstewart said:
I finally got an answer from Spectrum. I have to use their app and set it to 2.4 but it's only temporary. It only lasts 1/2 hour. I was able to connect but it was not much good. I purposely bought the unit for the wifi cell phone features.

What did you find not good about it? I also have Spectrum and I have zero issues with it. Please elaborate and we might be able to help.